I enjoy applying visual design in communicating
complex systems or research outcomes, in order to make
them more
understandable to audiences.
Service Journey Map

As a Community Prototyper in OpenIDEO in the Gates Immunization Innovation Challenge, I designed this service journey map for my paired innovator team to communicate the interaction between 4 major stakeholder groups along each stage of their project.

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Project Timeline

As an intern at the Strategy Department of Brooklyn Public Library, part of my responsibilities is creating a better experience for participants of Networks 2.0, an internal bottom-up strategy project. This journey map is intended to provide a better sense of the overall project flow and a “cheat sheet” of the most important things about the whole process to every participant, from branch representative to the core leadership team.

Mechanism of Trust

In an ongoing project of designing a new business directory service that user can find good restaurants from their friend's recommendations, I identified the essence of this service is the digitalization of an existing trust system. The first step of my project is researching existing information sources and examining how they build their mechanism of trust.

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Industries Around The Journry of Clothing

How does "clothing-centered design" look like? This question is crucial for designing the new clothing caring service. By mapping all relevant industries along the entire journey of a piece of clothing, the client is able to imagine their next steps.

Finding Opportunities within the Current System

This is a system and opportunity map developed at the end of the research stage of the We Weave We Design project. Most of social enterprises who work in the craft industry use the red part of the system to fulfill their mission of empowering artisans. They focus on income incentive and education more than culture preservation and design training. We were hoping to embed artisans' traditional "design through cultural expression" process to the current production model, in order to empower artisans through a more holistic empowerment model.
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An Ecosystem Map of Chinatown

This diagram illustrates the main insights of the research project Mapping Identities and Stories of Manhattan Chinatown: businesses in Chinatown are "controlling" the demography of the neighborhood by attracting 4 types of customers to Chinatown.

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