As a Community Prototyper in OpenIDEO in the Gates Immunization Innovation Challenge, I designed this service journey map for my paired innovator team to communicate the interaction between 4 major stakeholder groups along each stage of their project.
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As an intern at the Strategy Department of Brooklyn Public Library, part of my responsibilities is creating a better experience for participants of Networks 2.0, an internal bottom-up strategy project. This journey map is intended to provide a better sense of the overall project flow and a “cheat sheet” of the most important things about the whole process to every participant, from branch representative to the core leadership team.
This journey map shows the stages of emotional eating and emotions one experiences along the journey. Data shown on the map was synthesized from 14 interviews with people who have emotional eating habit.
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In an ongoing project of designing a new business directory service that user can find good restaurants from their friend's recommendations, I identified the essence of this service is the digitalization of an existing trust system. The first step of my project is researching existing information sources and examining how they build their mechanism of trust.
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How does "clothing-centered design" look like? This question is crucial for designing the new clothing caring service. By mapping all relevant industries along the entire journey of a piece of clothing, the client is able to imagine their next steps.
This is a diagram I designed for analyzing the topics and attitudes regarding gentrification in Chinatown. Data was collected through a series of stakeholder interviews.
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This is a system and opportunity map developed at the end of the research stage of the We Weave We Design project. Most of social enterprises who work in the craft industry use the red part of the system to fulfill their mission of empowering artisans. They focus on income incentive and education more than culture preservation and design training. We were hoping to embed artisans' traditional "design through cultural expression" process to the current production model, in order to empower artisans through a more holistic empowerment model.
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This diagram illustrates the main insights of the research project Mapping Identities and Stories of Manhattan Chinatown: businesses in Chinatown are "controlling" the demography of the neighborhood by attracting 4 types of customers to Chinatown.
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The left matrix shows 4 types of Spotify's users' using behaviors. They are categorized according to the major element(s) that triggers the behavior.
The right diagram presents the shared tension among 3 major using behaviors. All of these 3 behaviors can be specific or random depends on the collective effect of user and scenario.
A poster showing the journey of each field research conducted in Chinatown neighborhood and how the information collected from each field research contributes to the future ones.
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